This article applies to Australia specifically, although there may be other countries with similar ridiculous rules, so watch out.
Let’s set the scene:
- I am an Age Pensioner, this means I have a Concession Card
- I have already hit the PBS threshold for the year
- Therefore my prescription refill today should have been zero cost to me
So what happened? Unusual for me, as I do most of this electronically, this particular prescription I had in paper form. The original prescription was dispensed on July 22, 2024. The dosage prescribed was three tablets per day. I was given two bottles by the pharmacist, each containing 60 tablets: a total of 120 tablets. Now, I am sure even a primary school child can calculate 120 divided by 3 equals 40. At the prescribed dosage, that two bottles would last 40 days.
There was a typed note on the repeat paperwork: “if needed before 11 Sept 2024 consult pharmacist”. By my calculations, that is 51 days. I really had no idea why the message was there – it made no sense to me.
Given the nature of my disease, I ensure I do not actually run out of important medication. Although this is not pain medication as such (it is a corticosteroid), pain medication is a good example of something NOT to run out of. Because the very time you need it, it is likely to be midnight on a Friday night.
The quick calculators amongst my readers will already be saying to themselves “Why didn’t she get the repeat on August, 31. Hadn’t she run out?” Good point. VERY good point. In my particular case, I am tapering off this medication, but the computer doesn’t know that, the PBS doesn’t know that, my pharmacist doesn’t know that. All they know is the dose prescribed. As I am tapering off, I am using less. As I type, I’m on one tablet a day. If all goes well, I’ll be able to stop taking this medication, but not everyone who is on it is in that situation.
I needed to go to the pharmacist for something else today and figured I may as well get this refill while I was there. I pointed out to the staff member who took my repeat paperwork that the mathematics seems rather wrong. She didn’t know. They were very busy, so I didn’t worry about it.
I collected the medication, headed to the payment counter and was charged $7.70. WHAT? No, I’ve reached the PBS threshold, this should be free for me.
I went back to the dispensary and sought clarification. Apparently, the PBS has a rule in place, irrespective of the prescribed dosage, that if you are dispensed two bottles you wait 51 days for the free repeat refill OR you pay. In other words, the fact you’ve hit the threshold is ignored. The dosage is ignored – i.e. the simple fact 120 tablets will only last 40 days at the prescribed dose.
I was stunned! For me personally, it doesn’t really matter because I could have waited until September 11 (or just paid, as I did). My immediate thought was for all the other patients out there with chronic illness being subjected to this rule. How many other medications does it apply to?
What if the patient does run out and then is too sick to actually go to the pharmacist and has no-one to go for them? That could well happen to me.
In my ten years of being a chronic illness patient this is the stupidest system glitch I’ve ever come across. Unbelievable.
I am prepared to bet there will be a lot of doctors out there who are unaware of this little rule too. Could my GP have prescribed under the new 60 day rule? I don’t know much about that. Looking at it quickly now, doubt I’ll ever qualify – one of the criteria is “live with a stable ongoing health condition”. Ongoing, yes. Stable? Very unlikely unless some magic medication is developed. Some patients are stable, a lot of us are not. Also, this is a medication we try to get off and stay off if at all possible, not something we want to take for life unless absolutely necessary.
The bottom line is, be aware there are things we do not know that can trap us, even after ten years of navigating the system.
If the patient does not have a Concession Card but had hit the threshold, they would have had to pay $20.55 to get the refill before the arbitrary date.
I have tried, as a patient, to find the actual rule. I can’t. And that is also annoying.
The photo I’ve used is just to be calming – any of the pictures I could post of the paperwork etc would be identifying. I’ll save them for my letters to the Health Minister.





































